Through this software you are able to share information with the retention team that helps us identify and intervene early. It ensures ongoing and effective communication with every department and all personnel, enhancing departments’ collaboration and USF’s contact with students. In addition to the information you provide, retention staff are also able to view predictive analytics from static and dynamic data points for diverse factors. This creates a holistic picture that helps us prioritize and deepen our interventions.
Once you submit a concern, Nicole Dulaney or Jessica Carlson identifies the individual who has the most expertise or rapport with the student to follow up and intervene. These personal, non-threatening conversations can occur face-to-face, via email, phone, or WebEx. After emphasizing USF’s desire to help the student, staff is able to assess the source of difficulty and develop a success plan. You will receive a follow-up email when the Early Alert is closed.
Institutions that have launched Jenzabar retention software have seen immediate returns on the investments. For example, Carroll University improved first-year retention by five percent and overall retention by four percent, generating more than $1.3 million in revenue.
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