Help Desk

We are here to help with your Information Technology needs.  

 

If you have problems or questions, please contact our HelpDesk at:

Address:      Jorden Hall, Suite #103
Phone:      605-331-6674
Email:      ITHelpDesk@usiouxfalls.edu 
Fax:      605-575-2041

 

 

 

 

 

 

Our office hours are Monday - Friday from 8:00 am - 5:00 pm. 

USF Network Accounts

Each full-time student, staff member, and faculty member is given a USF network account (including an email address).

  • If you have a @usiouxfalls.edu email address, your network account has already been set up.

This network account allows you to log into several services, such as MyUSF,  USF Email, and public computers on campus.

If you do not have a network account or have forgotten your password, please contact the IT HelpDesk either by:

  • Sending us an email with your full name, student ID number, and a phone number to reach you
    -- OR --
  • Stopping by the IT office in the lower level of Jorden Hall

Computer Labs

 

Location Equipment
Library Lab PC's, color laser printer
Glidden Lab - Room 115 PC's, color laser printer
Science Center - Room 207 PC's, color laser printer
Science Center - Room 216 PC's, color laser printer
Ward Lobby color laser printer
Cleveland Center Lab - Room 121 PC's, color laser printer
Cleveland 2nd Floor Lab PC's, 1 B&W laser printer
Jeschke Music Lab - Room 128 PC's
Grand Island PC's, B&W laser printer
Sullivan Hall PC's, B&W laser printer
Collier Baker PC's, B&W laser printer

 

Bill Bartell - CIO/Vice President of Information Technology

 

Tara Johanneson - Director of Online Education

tara.johanneson@usiouxfalls.edu

My name is Tara Johanneson. I am the Director of Online Education at USF. Prior to beginning my USF career, I worked in the Bishop O'Gorman Catholic Schools (previously Sioux Falls Catholic Schools) as a 7-12 Technology/Computer Science teacher, 9-12 Chromebook Coordinator, and K-12 Technology Integrationist. I have taught numerous classes including, but not limited to, Computer Applications, Multimedia, Graphic Design, Computer Programming, Web Design, Introduction to Computer Science, and AP Computer Science. Outside of the classroom, I also advised the Gaming Club, O'Gorman FBLA (Future Business Leaders of America) chapter, and coached the eSports team.

I earned my Masters of Science in Technology for Education and Training from the University of South Dakota, a Bachelor of Science in Business Education, and an Associate's Degree in Business Management from Dakota State University. I also have endorsements in K-12 Technology Education, Technology Integration, and Technology Coordination. 

I live in Tea, SD, with my husband, Jason (co-owner of R&R Mobility in Sioux Falls), and our three children, Taylor, Jaxon, and Jadon. In my free time, I enjoy traveling, baking, playing board games, and reading.

Christian Lietz - Systems Analyst/Programmer

Hi, my name is Christian Lietz. I am the system analyst/programmer at USF. I have many responsibilities here, but mainly I help to build, automate, and maintain USF's online tools. I graduated from USF with a bachelor's degree in computer science and was a member of the track and cross-country teams for 4 years. 

Outside of work, I like to stay active. I enjoy running, cycling, kickboxing, backpacking, and pretty much anything that will get me out and moving. My other hobbies include reading, tinkering with old computers, and finding new places to eat.

Kaden Mork - Network Administrator

Hello, my name is Kaden Mork. I am the Network and Communications Administrator here at USF. Before starting at USF, I worked at BluePeak (formerly Vast Broadband) as a Network Operations Center Technician. A very brief description of the job is that I watched the network and if anything looked wrong, the NOC would attempt to fix it before it was too broken. I obtained my Bachelor's degree in Network and Security Administration from Dakota State University in the fall of 2021. 

In my free time, I tend to play Esports-related games or set some time aside for a bike ride. On a rare occasion or depending on the season, I will also set some time aside to play golf at different courses. I am very excited to have received this opportunity and will work to be a great teammate.

Connect Brochures

For students needing full network access (enrolled in a USF Program)

USF Connect Brochure

For students taking fewer than 6-8 credits and not in a USF Program

USF Guest Connect Brochure

Computer Use Policies

Computer and network resources are provided to our students, faculty and staff to further the educational goals of the university, increase productivity, and ensure better communication regarding university matters.

> Download Computer Use Policies

Residential Network (ResNet) Access

University of Sioux Falls provides ResNet as a service for students while on campus. ResNet provides internet access to all on-campus residence hall rooms.

> Download ResNet Policy

Digital Copyright and File Sharing

The University of Sioux Falls requires that all users of our network comply with and respect U.S. copyright laws.

> Download Digital Copyright and File Sharing Policy

  • Cisco Phones

    Name Description Status Source
    Cisco Phones - Quick Reference Required CiscoPhones-QuickReference.pdf Edit Cisco Phones - Quick Reference Delete Cisco Phones - Quick Reference
    While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.
While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.