Help Desk

We are here to help with your Information Technology needs.  

 

If you have problems or questions, please contact our HelpDesk at:

Address:      Jorden Hall, Suite #103
Phone:      605-331-6674
Email:      ITHelpDesk@usiouxfalls.edu 
Fax:      605-575-2041

 

 

 

 

 

 

Our office hours are Monday - Friday from 8:00 am - 5:00 pm. 

USF Network Accounts

Each full-time student, staff member, and faculty member is given a USF network account (including an email address).

  • If you have a @usiouxfalls.edu email address, your network account has already been set up.

This network account allows you to log into several services, such as MyUSF,  USF Email, and public computers on campus.

If you do not have a network account or have forgotten your password, please contact the IT HelpDesk either by:

  • Sending us an email with your full name, student ID number, and a phone number to reach you
    -- OR --
  • Stopping by the IT office in the lower level of Jorden Hall

Computer Labs

 

Location Equipment
Library Lab PC's, color laser printer
Glidden Lab - Room 115 PC's, color laser printer
Science Center - Room 207 PC's, color laser printer
Science Center - Room 216 PC's, color laser printer
Ward Lobby color laser printer
Cleveland Center Lab - Room 121 PC's, color laser printer
Cleveland 2nd Floor Lab PC's, 1 B&W laser printer
Jeschke Music Lab - Room 128 PC's
Grand Island PC's, B&W laser printer
Sullivan Hall PC's, B&W laser printer
Collier Baker PC's, B&W laser printer

 

Bill Bartell - CIO/Vice President of Information Technology

 

Tara Johanneson - Director of Online Education

tara.johanneson@usiouxfalls.edu

My name is Tara Johanneson. I am the Director of Online Education at USF. Prior to beginning my USF career, I worked in the Bishop O'Gorman Catholic Schools (previously Sioux Falls Catholic Schools) as a 7-12 Technology/Computer Science teacher, 9-12 Chromebook Coordinator, and K-12 Technology Integrationist. I have taught numerous classes including, but not limited to, Computer Applications, Multimedia, Graphic Design, Computer Programming, Web Design, Introduction to Computer Science, and AP Computer Science. Outside of the classroom, I also advised the Gaming Club, O'Gorman FBLA (Future Business Leaders of America) chapter, and coached the eSports team.

I earned my Masters of Science in Technology for Education and Training from the University of South Dakota, a Bachelor of Science in Business Education, and an Associate's Degree in Business Management from Dakota State University. I also have endorsements in K-12 Technology Education, Technology Integration, and Technology Coordination. 

I live in Tea, SD, with my husband, Jason (co-owner of R&R Mobility in Sioux Falls), and our three children, Taylor, Jaxon, and Jadon. In my free time, I enjoy traveling, baking, playing board games, and reading.

Rob Harrington - Director of Administrative Applications

Yes, it true – I’m back. Many years ago, I was one of USF’s (then SFC) first techno-geek graduates (officially, it was a Bachelor of Science in Computer Science). My name is Rob Harrington, and I am the new Director of Administrative Applications. While many things have changed over the years since I graduated, one thing remains – USF’s commitment to raising next-generation leaders with a heart and mindset that embodies the Christian principles the University was founded on. I am privileged and honored to now be a part of continuing that tradition as a staff member.

My work experience has prepared me well for this role as I have worked in various industries and sectors over my career. I have a passion for helping people solve their technical problems and if I don’t have the answer, I will work to get an answer. I look forward to serving the USF community in this new capacity as together we look for ways to become more effective and efficient in providing an experience for our students that is unparalleled.

As for my family, my wife Louise and I met while we were both students on campus. Since then, she has followed me from one coast (Florida) to the other (Washington state) and has been my lifelong companion in raising four wonderful children. Our oldest, Brian, lives in California with his wife. Our second child, Jacob lives in Washington where he is pursuing his teaching certification and working as a paraeducator. Our third son, David lives with us here in Sioux Falls. Our daughter, Sarah is a Sophomore nursing major here at USF.

Louise and I are looking forward to getting involved in USF and the Sioux Falls community once again as we re-establish ourselves here where our story began.

 

Daniel Cheru - IT System Analyst/Programmer

Hello, my name is Daniel Cheru. I am the IT System Analyst/Programmer here at USF. Before working for USF, I was a student – twice! I received my Bachelor’s degree in Chemistry in 2016 and worked for several years in different lab and quality assurance roles. I felt I needed a bigger challenge, so I returned to USF knowing that I would find just that. I have always loved math and working with computers, so programming was a perfect fit. I look forward to continuing my growth here both in my role as the IT System Analyst/Programmer, and as a member of the Sioux Falls and USF communities.

Scott Kracht - Server and Communications Administrator

 

Hello everyone! My name is Scott Kracht. I am the Server and Communications Administrator here at the University of Sioux Falls. I am very excited to begin this new journey in my professional career as this position will bring me back to working in higher education. I began my IT career in higher education at National American University in 2007 until 2010. I furthered my career in higher education at Western Dakota Tech from 2010 until 2012.

In 2012, my family and I relocated from Rapid City to Sioux Falls to be closer to family. While living in Sioux Falls, I have worked as a Systems Administrator for a financial institution before moving on to a position in the health care as a Systems Engineer. My hope has always been to get back into higher education. I couldn’t have asked for a better opportunity than joining the University of Sioux Falls family.

Kaden Mork - Network Administrator

Hello, my name is Kaden Mork. I am the Network and Communications Administrator here at USF. Before starting at USF, I worked at BluePeak (formerly Vast Broadband) as a Network Operations Center Technician. A very brief description of the job is that I watched the network and if anything looked wrong, the NOC would attempt to fix it before it was too broken. I obtained my Bachelor's degree in Network and Security Administration from Dakota State University in the fall of 2021. 

In my free time, I tend to play Esports-related games or set some time aside for a bike ride. On a rare occasion or depending on the season, I will also set some time aside to play golf at different courses. I am very excited to have received this opportunity and will work to be a great teammate.

Jack Joy - Hardware Specialist

Hello! My name is Jack. I am the hardware specialist at USF. Prior to coming to the University of Sioux Falls, I attended and worked at Dakota State University. In my free time, I enjoy spending time with my dog and camping.

Connect Brochures

For students needing full network access (enrolled in a USF Program)

USF Connect Brochure

For students taking fewer than 6-8 credits and not in a USF Program

USF Guest Connect Brochure

Computer Use Policies

Computer and network resources are provided to our students, faculty and staff to further the educational goals of the university, increase productivity, and ensure better communication regarding university matters.

> Download Computer Use Policies

Residential Network (ResNet) Access

University of Sioux Falls provides ResNet as a service for students while on campus. ResNet provides internet access to all on-campus residence hall rooms.

> Download ResNet Policy

Digital Copyright and File Sharing

The University of Sioux Falls requires that all users of our network comply with and respect U.S. copyright laws.

> Download Digital Copyright and File Sharing Policy

  • Cisco Phones

    Required
    CiscoPhones-QuickReference.pdf
    While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.
While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.