Help Desk

We are here to help with your Information Technology needs. If you have problems or questions, please contact our Help Desk at:


Address:      Jorden Hall, Suite #103
Phone:      605-331-6674
Fax:      605-575-2041


Computer Labs

Location Equipment
Library Lab 23 PC's, 1 B&W laser printer
Glidden Lab - Room 115 28 PC's, 1 color laser printer, 1 B&W laser printer
Science Center - Room 207 31 PC's, 1 color laser printer, 1 B&W laser printer
Science Center - Room 216 16 PC's, 1 color laser printer, 1 B&W laser printer
Student Union Cooper's Cafe Lab 5 PC's, 1 B&W laser printer
Cleveland Center Lab - Room 121 18 PC's, 1 color laser printer, 1 B&W laser printer
Cleveland 2nd Floor Lab 4 PC's, 1 B&W laser printer
Jeschke Music Lab - Room 128 6 PC's
Grand Island 10 PC's, 1 B&W laser printer
Sullivan Hall 12 PC's, 1 B&W laser printer
Collier Baker 18 PC's, 1 B&W laser printer


Bill Bartell - CIO/Vice President of Information Technology


Tara Johanneson - Director of Online Education

My name is Tara Johanneson. I am the Director of Online Education at USF. Prior to beginning my USF career, I worked in the Bishop O'Gorman Catholic Schools (previously Sioux Falls Catholic Schools) as a 7-12 Technology/Computer Science teacher, 9-12 Chromebook Coordinator, and K-12 Technology Integrationist. I have taught numerous classes including, but not limited to, Computer Applications, Multimedia, Graphic Design, Computer Programming, Web Design, Introduction to Computer Science, and AP Computer Science. Outside of the classroom, I also advised the Gaming Club, O'Gorman FBLA (Future Business Leaders of America) chapter, and coached the eSports team.

I earned my Masters of Science in Technology for Education and Training from the University of South Dakota, a Bachelor of Science in Business Education, and an Associate's Degree in Business Management from Dakota State University. I also have endorsements in K-12 Technology Education, Technology Integration, and Technology Coordination. One of my biggest accomplishments was becoming a Google for Education Certified Trainer and a Google Certified Administrator.

I live in Tea, SD, with my husband, Jason (co-owner of R&R Mobility in Sioux Falls), and our three children, Taylor, Jaxon, and Jadon. In my free time, I enjoy traveling, baking, playing board games, and reading.

Rob Harrington - Director of Administrative Applications

Yes, it true – I’m back. Many years ago, I was one of USF’s (then SFC) first techno-geek graduates (officially, it was a Bachelor of Science in Computer Science). My name is Rob Harrington, and I am the new Director of Administrative Applications. While many things have changed over the years since I graduated, one thing remains – USF’s commitment to raising next-generation leaders with a heart and mindset that embodies the Christian principles the University was founded on. I am privileged and honored to now be a part of continuing that tradition as a staff member.

My work experience has prepared me well for this role as I have worked in various industries and sectors over my career. I have a passion for helping people solve their technical problems and if I don’t have the answer, I will work to get an answer. I look forward to serving the USF community in this new capacity as together we look for ways to become more effective and efficient in providing an experience for our students that is unparalleled.

As for my family, my wife Louise and I met while we were both students on campus. Since then, she has followed me from one coast (Florida) to the other (Washington state) and has been my lifelong companion in raising four wonderful children. Our oldest, Brian, lives in California with his wife. Our second child, Jacob lives in Washington where he is pursuing his teaching certification and working as a paraeducator. Our third son, David lives with us here in Sioux Falls. Our daughter, Sarah is a Sophomore nursing major here at USF.

Louise and I are looking forward to getting involved in USF and the Sioux Falls community once again as we re-establish ourselves here where our story began.


Morgan Snyder - IT System Analyst/Programmer

Hello! My name is Morgan Snyder and I am USF's Systems Analyst/Programmer. I graduated from USF in 2020 with my Bachelor's degree in Computer Science and minors in Mathematics and Theology. After experiencing USF as an undergraduate student, I am happy to be a part of making that experience for others! When I'm not programming at USF (or for fun), you might find me engaged in other various nerdy activities like watching anime, quilting, or reading.

Scott Kracht - Server and Communications Administrator


Hello Everyone! My name is Scott Kracht. I am the Server and Communications Administrator here at the University of Sioux Falls. I am very excited to begin this new journey in my professional career as this position will bring me back to working in higher education. I began my IT career in higher education at National American University in 2007 until 2010. I furthered my career in higher education at Western Dakota Tech from 2010 until 2012.

In 2012, my family and I relocated from Rapid City to Sioux Falls to be closer to family. While living in Sioux Falls, I have worked as a Systems Administrator for a financial institution before moving on to a position in the health care as a Systems Engineer. My hope has always been to get back into higher education. I couldn’t have asked for a better opportunity than joining the University of Sioux Falls family.

Kaden Mork - Network Administrator

Hello, my name is Kaden Mork. I am the Network and Communications Administrator here at USF. Before starting at USF, I worked at BluePeak (formerly Vast Broadband) as a Network Operations Center Technician. A very brief description of the job is that I watched the network and if anything looked wrong, the NOC would attempt to fix it before it was too broken. I obtained my Bachelor's degree in Network and Security Administration from Dakota State University in the fall of 2021. 

In my free time, I tend to play Esports-related games or set some time aside for a bike ride. On a rare occasion or depending on the season, I will also set some time aside to play golf at different courses. I am very excited to have received this opportunity and will work to be a great teammate.

Jack Joy - Hardware Specialist

Hello! My name is Jack. I am the hardware specialist at USF. Prior to coming to the University of Sioux Falls, I attended and worked at Dakota State University. In my free time, I enjoy spending time with my dog and camping.

Connect Brochures

For students needing full network access (enrolled in a USF Program)

USF Connect Brochure

For students taking fewer than 6-8 credits and not in a USF Program

USF Guest Connect Brochure

Computer Use Policies

Computer and network resources are provided to our students, faculty and staff to further the educational goals of the university, increase productivity, and ensure better communication regarding university matters.

> Download Computer Use Policies

Residential Network (ResNet) Access

University of Sioux Falls provides ResNet as a service for students while on campus. ResNet provides internet access to all on-campus residence hall rooms.

> Download ResNet Policy

Digital Copyright and File Sharing

The University of Sioux Falls requires that all users of our network comply with and respect U.S. copyright laws.

> Download Digital Copyright and File Sharing Policy

Cisco Phones